The Black Bureau
Terms and Conditions
How to Order
You can order white furniture online by clicking the 'buy now'
button. This brings you to the paypal shopping cart where you
can add quantities. You can either shop for more items or go
to the checkout.
Once we receive your order we will contact you
with delivery times.
We endeavour to hold sufficient stock to meet all orders but
if we have insufficient stock to supply or deliver the goods
ordered we will contact you to give the expected delivery time.
We may offer a refund.
Payment is done through Paypal. If you have an account you can
log in. If you do not have an account you can pay with all major
credit cards. Paypal is an easy, secure method to shop on the
Internet. We do not collect or store credit or debit card details.
Cancelling your Order
You can cancel your contract at any time up to 7 working days
after the day of delivery. To do this, please e-mail us or write
You do not have to give any reason for cancellation.
However, a brief explanation will help us to improve the service
we offer to customers in the future.
If you cancel, you must return the goods to us
at your own expense. A term to this effect is only compulsory
if you choose to make the buyer responsible for the cost of
returning the goods. You must ensure that the goods are packaged
adequately to protect against damage.
If you fail to return the goods, we will collect
them, and we will charge you the direct cost of collection.
If you fail to take reasonable care of the goods before they
are returned to us, and this results in damage or deterioration,
we will charge you for the reduction in value.
This cancellation policy does not affect your
Please see delivery page for details and costs.
The courier used is City Link. If you are not
in at the time of delivery they will leave a card for you to
contact them to make arrangements to collect or for an alternative
delivery day. Each parcel is held for 5 days in the local depot
and if not collected it is returned to us. If an item is returned
to us due to incorrect address or non collection within specified
time after card has been left (photograph is taken by couriers
as proof of card being left) you are liable for the return postage
charge of £15 per parcel and initial delivery will not
It is important you are able to receive the goods as quickly
as possible when shipped a delivery address with occupancy is
essential to the prevention of damages whilst in transit. If
an item has been attempted delivery or held for collection an
unreasonable length of time we will not be responsible for any
Returns and Refunds
Its easy. If you are unhappy with any product please email us
and return the product in original packaging, within 7 days
of receiving it and unused. We will give you a refund when we
receive the product.
Please note we can not refund the actual postage
cost* for returns.
You will be required to arrange and pay for the
return of the products to us. When returning items you are strongly
recommended to get proof of posting. We cannot accept responsibility
for parcels lost or damaged in transit.
All deliveries need to be inspected for any damage
before accepting them and signing for them, ensure you sign
damaged with the courier as otherwise it will be taken that
goods are received in good order. If in doubt sign for the goods
as damaged, if there is any damage please email us to notify
us of the damage within 24 hours.
If a damaged item is received please email a photo
of the damage and packaging to firstname.lastname@example.org
Self Assembly Furniture
Check the contents against the instructions enclosed. Once assembly
has started, self assembly furniture is non-returnable. This
does not affect your statutory rights. If a part is damaged
a replacement will be sent.
The Black Bureau
18 Hanwood Business Park
Descriptions of Goods
We take every care to make sure that the description and specification
of our products are correct. The colour reproduction of our
products is a close representation, we cannot accept any responsibility
for any variation in colour caused by the browser software or
computer system used by you.
*the actual postage cost is £9.00 and £40
for pallet delivery
If you have any questions please email email@example.com